Tier One Transmissions Return Policy

Tier One offers a 30-day return policy on items ordered via phone or through Tier One's websites. Tier One reserves the right to reject any potential return for any reason at any time.

Return Process

To begin your return, please do the following:

• Log into your account on TierOneTransmissions.com and request a Return Merchandise Authorization (RMA) from your list of orders
• Fill out our RMA form with your reason(s) for the return
• Allow 3-5 business days for Tier One to process your return
• Follow Tier One's instructions for packaging and shipping

Once you ship your product back to Tier One, our supplier our warehouse, or our manufacturer, your item will be carefully inspected before a final decision on potential refunds, restocking fees, or outright rejection is assessed.

RMAs and returned items will be rejected for any or all of the following reasons:

• A package was sent without a valid and approved Tier One RMA
• The product was already installed
• The product was damaged by the user during an attempted install
• A different product is received than the one approved by the RMA
• The product is shipped back without its original packaging
• The product is missing hardware, manuals, or auxiliary parts needed for installation

Refunds

Once a product has been received, inspected, and accepted back into inventory, you will be issued a refund for the cost of your order. Tier One will not refund the following items, regardless of RMA rationale:

• Shipping costs
• Installation costs
• Costs of rentals/vehicle downtime
• Taxes and duties for international shipping
• Any other real or perceived costs incurred due to a return

Tier One reserves the right to assess a 5-10% restocking fee on low-margin products, products with high shipping costs, or for any reason we deem necessary. However, both restocking fees and return shipping will be waived on approved RMAs that were the fault of a shipping carrier, Tier One, Tier One's suppliers, Tier One's 3PL warehouses, or Tier One's manufacturers.

Preparing your RMA Shipment

If your RMA is approved, Tier One will send you a return label that you'll need to place onto the original packaging of your item. Please ensure it's placed securely and in a clear place on the packaging in order to be seen by both the shipping carrier and our team at Tier One. Please also write your RMA number on the label in a clear place to ensure the quickest and most efficient processing of your return.

Freight Shipping

Per Tier One's freight shipping policy, please inspect your ENTIRE freight shipment before signing the Bill of Lading. Once you sign the Bill of Lading, Tier One and the carrier are absolved of all responsibility for your freight shipment.

If hidden damage is later uncovered, please contact Tier One directly for further instructions.